Privacy Policy

01

About This Policy

Thai Healing Hands Ltd. ("we", "us", "our") is a registered massage therapy clinic located at 13805 – 127 Street NW, Edmonton, Alberta T6V 1A8. We are committed to protecting the personal information of our clients, website visitors, and prospective clients in accordance with Alberta's Personal Information Protection Act (PIPA) and applicable Canadian privacy legislation.

This policy explains what personal information we collect, why we collect it, how we use and protect it, and what your rights are. By using our website or booking an appointment with us, you consent to the practices described in this policy.

02

Information We Collect

Contact & Booking Information

When you book an appointment or contact us, we collect your name, email address, phone number, and any message you choose to send. This information is used solely to manage your appointment and communicate with you about your care.

Health Information

Before your first session, you will be asked to complete a health intake form through our booking platform, Jane App. This form collects information about your health history, current conditions, medications, and areas of concern. This information is used exclusively to inform your treatment and to ensure your safety during sessions. It is never shared with third parties for marketing or any non-clinical purpose.

Payment Information

Payment is processed through Jane App's secure payment system. Thai Healing Hands does not store credit card numbers or banking details on our own systems. Please refer to Jane App's privacy policy for details on how payment data is handled.

Website & Technical Data

When you visit our website, analytics tools collect anonymised data including your IP address, browser type, pages visited, and session duration. This data is used only to understand how visitors use the site so we can improve it. See Section 5 for details on the specific tools we use.

03

How We Use Your Information

• — Appointment management — scheduling, confirmations, reminders, and follow-up communications.
• — Clinical care — informing your therapist of relevant health history and treatment goals.
• — Billing and insurance — processing payments and issuing official receipts for extended health benefit claims.
• — Direct billing — submitting claims to your extended health benefit provider on your behalf, where authorised.
• — Service communications — responding to enquiries and providing information you have requested.
• — Website improvement — analysing anonymised usage data to improve site performance and content.

We do not sell, rent, or trade your personal information. We do not use your information for unsolicited marketing without your explicit consent.

04

How Long We Keep Your Information

Clinical records (health intake forms, SOAP notes, and treatment history) are retained for a minimum of ten (10) years following your last appointment, in accordance with the standards of the College of Massage Therapists of Alberta (CMTA) and applicable provincial regulations.

Contact and booking information is retained for as long as necessary to manage your relationship with the clinic, and then securely deleted. Website analytics data is retained in accordance with the retention policies of Google Analytics and Microsoft Clarity (see Section 5).

05

Third-Party Services

We use the following third-party services to operate the clinic and this website. Each has its own privacy policy governing how it handles data.

06

Cookies

This website uses cookies and similar tracking technologies for analytics purposes (Google Analytics, Microsoft Clarity). These are small files stored in your browser that help us understand site usage. They do not store personally identifiable information.

You can control or delete cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of some website features.

07

Your Rights Under Alberta PIPA

Under Alberta's Personal Information Protection Act, you have the right to:

• — Access the personal information we hold about you.
• — Correct any inaccurate or incomplete information.
• — Withdraw consent to the collection or use of your information, subject to legal and contractual limitations.
• — Request deletion of your information where retention is no longer legally required.
• — Know whether your information has been disclosed to third parties.

To exercise any of these rights, please contact our Privacy Officer using the details in Section 8 below. We will respond to all requests within 30 days.

08

Contact Our Privacy Officer

If you have questions, concerns, or requests relating to this privacy policy or the handling of your personal information, please contact:

If you are not satisfied with our response, you have the right to contact the Office of the Information and Privacy Commissioner of Alberta at www.oipc.ab.ca.

09

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated accordingly. Continued use of our website or services after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.